Zebra's Industry Solutions can give your business a competitive advantage by connecting people, assets and data to help you make better decisions.
Scale and energise your retail strategy with a digital backbone that unifies your team, informs priorities and drives results with Zebra's retail technology solutions.
Zebra's healthcare technology solutions provide patient identity management, mobile health devices, and business intelligence data to improve efficiency.
Zebra’s manufacturing technology solutions enable manufacturers to become more agile, optimise plant floor performance and embrace market changes.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
In today's world, the demands on transportation and logistics companies are higher than ever. Dedicated Warehouse, Fleet and Delivery, and Yard and Terminal solutions enable visibility to every aspect of your business and keep operations running flawlessly around the clock.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Technology is a key enabler in helping the Public Sector provide their frontline and back office workers automate business process and assets with a digital voice.
Zebra’s mobile computing, scanning, and printing solutions connect each operational area in your warehouse to give you the agility to realize transformational gains.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's OEM scan engines, imagers, and private label OEM products offer flexible integration and help enhance product development with modern OEM technology.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Keep labour costs low, your talent happy and your organisation compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritised task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximising IT resources and minimising down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.
Welcome, Zebra Machine Vision (formerly Matrox Imaging) product customers!
The following provides guidance on changes made and how to navigate to information that was moved from the former Matrox Imaging Support website to Zebra.com.
Technical support is available for registered users of Zebra machine vision (formerly Matrox Imaging) products.
Please register your software before requesting technical support.
Note: MIL-Lite X users can access one year of free technical support, with further paid options available.
For registered users, the following options are available to request technical support.
Submit a Technical Support Request Online
Access the Contact Us Form to submit a request for technical support. You will be prompted to answer a series of questions to help us troubleshoot your issue.
Upon submission of the form, you will receive an email confirmation, and your request will be assigned a case number for tracking. A Zebra Support representative will follow up with you by phone or email to help you with your inquiry.
Contact Technical Support by Phone at 514 - 822 - 6061
Zebra Support representatives are available to assist you Monday through Friday from 9 am – 5 pm EST
Alternatively, you may contact a Zebra Industrial Automation Partner for support.
Locate a Zebra Partner.
Effective Monday, October 16, 2023, you will have a new way to request repairs for malfunctioning Zebra machine vision (formerly Matrox Imaging) product(s) and new in-region locations where you will send your malfunctioning product(s).
Note, please continue to follow current process for repairs until the close of business, Friday, October 13. Any repairs requested through Matrox Imaging will be completed by Matrox Imaging and sent back to you.
Options for Repair
Zebra offers repair service for both in-warranty and out of warranty products.
How to Request to Repair
Learn How to Use the Repair Order Portal
Zebra offers multiple resources to help you get the most from this powerful tool.
Accessing the Repair Order Portal on October 16, 2023
1. If you are a member of PartnerConnect, please contact your Partner Administrator, who will grant you access so that you can use the Repair Order Portal. If you do not know who your Partner Administrator is, please contact the Partner Interaction Center (PIC) in your region for this information: Asia Pacific Region PIC; Europe, Middle East, and Africa PIC; Latin America PIC; and North America PIC.
2. If you are a Partner Administrator, visit the Partner Administration Tool to request access to Zebra applications and manage user access for those in your organization.
3. If you are a direct end customer, please click here and follow the steps to register for the Repair Order Portal.
Sending Your Malfunctioning Product to Zebra Repair
Register Software
Visit the Register Software page, now on Zebra.com, to register your Aurora Design Assistant (formerly Matrox Design Assistant) and Aurora Imaging Library (formerly Matrox Imaging Library (MIL)) software to enroll in its respective maintenance program.
Aurora Imaging Lite X Download (formerly MIL-LITE X Download)
Visit the Aurora Imaging Library Support page and expand the “Download” tab and select the desired download, either a free trial or the Library Lite. If the Library Lite is selected, a form will display. Upon submission of the form, you will receive an email notification that will include a link to download the Library Lite software (Aurora Imaging Library Lite for Windows or Aurora Imaging Library Lite for Linux).
Access Released Software and Updates
Downloads previously available from the Matrox Imaging support website are now accessible from the Industrial Machine Vision And Fixed Scanners Support and Downloads page on Zebra.com. On this page, locate the hyperlink to the software page containing the required downloads.
Enrolling in a Support and Maintenance Program
The purchase of Aurora Design Assistant (formerly Matrox Design Assistant) and Aurora Imaging Library (formerly Matrox Imaging Library (MIL)) gives registered users automatic enrollment in their software's respective maintenance program for one year. Register your software online.
*A customer's first year on the maintenance program begins from the software's original date of purchase.
Renewing Software Support
After the free year of software support expires, you can choose to extend the software support services. Beginning Monday, October 16, we are making changes to how you renew your software support.
The following information outlines the upcoming changes.
Vision Academy (Training)
Visit the Vision Academy page on Zebra.com to access hundreds of videos on Aurora Design Assistant and Aurora Imaging Library, formerly Matrox Design Assistant and Matrox Imaging Library.
Manuals and Documentation
Zebra machine vision (formerly Matrox Imaging) product manuals and documentation are published on the Industrial Machine Vision And Fixed Scanners Support and Downloads page on Zebra.com.
Legacy Products Documentation
Matrox Imaging legacy software products and support material are available for download from the Legacy Products page on the Matrox Imaging support website.
Professional Services
For more information about machine vision (formerly Matrox Imaging) Professional Services, visit the Zebra Professional Services page or contact your Zebra sales representative.
GitHub Repositories
Click here to access the Matrox Imaging GitHub page.
Warranty Information
Effective October 16, 2023, Zebra’s product warranty is replacing the legacy Matrox Imaging warranty.
Note: The legacy Matrox Imaging warranty is applicable for Matrox Imaging products that are purchased from Matrox up until October 13, 2023.
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