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Zebra’s free Device Diagnostic Tool (DDT) quickly tests the hardware, battery, software, and connectivity on most Zebra Android mobile computers to determine device health and functionality. This powerful, user-friendly tool can quickly troubleshoot device issues that users can resolve themselves in the field, limiting downtime and unnecessary returns for repair. If your device does need repair, running the DDT test will help isolate the problem when you seek additional support.
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Device Diagnostic Tool 3.1 version functionality has been migrated into the Zebra Services Agent (ZSA) application. Device Diagnostic Tool will continue to be supported but will no longer be updated for new operating systems or new enhancements. Please refer to Zebra Services Agent for details and new features.
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Android Operating System versions supporting Device Diagnostic Tool V3:
The Device Diagnostic Tool V3 is available for the following Zebra Android mobile computers:
The following eleven tests are available to run with Device Diagnostic Tool V3:
Note, to run the test, users must now manually enable WIFI on all devices and also enable location service on Android 10 devices. A message displays to prompt the user to turn on WIFI or location service prior to running the test. If wifi is not enabled the test will not run. If location service is not enabled, the test will run however the ESSID value will display “location not enabled”
Note, to comply with Android security requirements, when this test is run on Android 10 devices, the test details screen no longer displays the device ID and the history log file no longer captures the device ID or the device service number.
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