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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.

Lifeguard for Android Updates

A recent Google Playstore update has exposed a potential issue that is causing some Zebra mobile computers to Enter Rescue Party Mode (a text menu reporting 'Can't load Android system...' giving options to 'Try again' or 'Factory data reset').  This issue is not limited to Zebra mobile devices.  A device may enter Rescue Party Mode for various reasons.  This specific issue started December 18, 2023, and affects Zebra devices using Android version 10 and lower operating systems (Android 11 and above are not affected).  Zebra is releasing updates with the fix provided by Google.  Visit the Zebra support portal to download the Updates that include the resolution for Android 10 products. Contact Zebra support for more details.

Avoid Data Loss When Updating To Android 13

Read Migrating to Android 13 on TechDocs.

LifeGuard™ for Android™ is Zebra’s software security solution that extends the lifecycle of Zebra Android enterprise mobile computers. It's a convenient way to receive extended security support, predictable periodic security updates and legacy OS security support when transitioning to a newer OS. 

Updating devices and their cradles is an important way to keep your devices secure and running at their full potential. Updates for Android mobile computers and cradles can be found below; all customers are encouraged to apply these updates as they become available.

Subscribe to Zebra product software update notifications for products under a LifeGuard program.
Go To an Email Notification Form

Zebra Lifeguard Android security program logo

Lifeguard Security Bulletins

Note: delivery time of security updates may vary depending on the region, product model, and third party software suppliers. While Zebra makes every attempt to align release of security updates with chipset vendor security bulletins, some patches may require additional time to ensure adequate quality review. Patches will be included in the next scheduled update as ready. Please see individual device support pages for specific guidance.

Disclaimer: Zebra makes every attempt to release security updates on or about the time that Google releases its respective security bulletin. However, delivery time of security updates may vary depending on the region, product model, and third party software suppliers. Under some circumstances, the OS must be updated to the latest maintenance release prior to installing the security updates. Individual product updates will provide specific guidance.
Unless otherwise noted, there have been no reports of active customer exploitation or abuse from these newly reported issues.

Are you aware of a potential security issue with a Zebra Technologies product?