GK420D Desktop Printer Support

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the DOCUMENTATION tab.

IMPORTANT! Do not connect your printer to a computer yet! 

• If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
• If necessary, follow these recovery steps before proceeding to Step 1. 

1.  Download and install the Zebra Setup Utilities (ZSU) printer configuration utility. 

• How to download and install ZSU
• Windows Printer Driver v5 is included with the ZSU download. To install the driver, select "Install New Printer" on the ZSU interface and proceed with steps 12 to 15 in this article.

2. Connect the printer to a USB port on your computer and power it up.

• See how you can use Zebra Setup Utilities to configure your printer for a wired or wireless connection.

3. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

• You can watch the video in the VIDEOS tab.
• The media settings must match the actual media that you are using. 
  How to identify media type.

4. Print a test label.

5. Calibrate media sensors. 

• When changing the size or type of media. 
  
• If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors. 

6. The printer settings must match the actual supplies that you are using for your print job and the options on your printer. Adjust the printer settings as necessary using Zebra Setup Utilities software or Windows Printer Driver v5.