The Retail Imperative: Thriving in a World of Infinite Choice
Discover trends reshaping how retailers approach transforming the customer experience to reduce friction, enhance personalisation, and empower associates to thrive, while driving profitability. Learn how decision-makers navigate rising customer expectations and converging digital and physical shopping channels. No sign-up required.
The Retail Imperative: Thriving in a World of Infinite Choice
Overview
Retail is undergoing a profound transformation, and the stakes have never been higher. As customer expectations rise and satisfaction with online and in-store experiences declines, retailers are reimagining how to deliver exceptional experiences that foster loyalty. This report uncovers the forces driving these shifts and how retailers are leveraging technology and innovation to enhance customer interactions, empower associates, and protect profits. Explore the trends shaping the future of retail and the strategies planned to set new standards for long-term success.
Details
- Explore how expectations for seamless, personalised shopping experiences are setting new benchmarks for customer loyalty and satisfaction.
- Gain fresh insights into why persistent issues like inventory management and profit protection continue to evolve and demand next-generation approaches.
- Get valuable insights into how technology can help employees manage tasks, reduce stress, and feel more valued in their roles.
- Examine the pressures decision-makers are under to minimise inventory shrink and their plans to leverage AI and automation to preserve profits in ways that go beyond traditional methods.
Content Type
Read Time
6-9 minutes
Topics
- The impact of seamless, personalised shopping experiences on customer engagement and loyalty.
- The role of technology in enhancing associate well-being, productivity and improving morale.
- Using generative AI, prescriptive analytics and RFID to combat theft and shrink through loss detection.
- Improving real-time inventory visibility for increased customer satisfaction.
71%
of shoppers are concerned about the lack of help from associates--an increase of 8 pp YoY.
83%
of associates struggle to prioritise tasks due to the increasing complexity of their roles.
44%
of decision-makers believe Generative AI would improve their organisation’s loss prevention efforts.
Other Reports in this Series
Beyond Expectations: Elevating Experiences in a Frictionless World
Explore shopper and associate insights and see how retailers are raising the bar to meet soaring customer expectations. Learn how frictionless experiences, personalised interactions and innovative technology strategies are drivers of customer loyalty and elevated satisfaction.
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Driving Profitability: Tackling Retail’s Biggest Challenges
Unlock insights from retailers and learn how data-driven strategies are combating shrink, fraud and hidden losses to protect profits. See how decision-makers leverage advanced analytics to uncover risks, detect trends, and implement innovative strategies that safeguard margins while enhancing loyalty and satisfaction.
Coming Soon! Sign up to be notified of availability below.
Unlocking Excellence: The Power of Engaged Associates
Unpack key learnings from the frontlines of retail. Discover how technology, training, and support are transforming service and boosting customer loyalty. Explore how retailers are cultivating workplaces where empowered associates thrive, delivering lasting success and driving business growth.
Coming Soon! Sign up to be notified of availability below.
