ZD420 Direct Thermal Desktop Printer Support

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the DOCUMENTATION tab.

IMPORTANT! Do not connect your printer to a computer yet! 

• If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
• If necessary, follow these recovery steps before proceeding to Step 1. 

1. Download and install the recommended Windows Printer Driver v10.

• Download the driver from the DOWNLOADS tab.
• Follow instructions in Installing the Drivers and Running the Printer Installation Wizard.

2. Download and install the Zebra Setup Utilities (ZSU) printer configuration utility.

• How to download and install ZSU

3. Connect the printer to a USB port on your computer and power up it .

• See how you can use Zebra Setup Utilities to configure your printer for a wired or wireless connection.
  
• You may also refer to the VIDEOS tab for videos relating to serial/Ethernet options and cutter/dispenser options

4. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

• You can watch the video in the VIDEOS tab.
• The media settings must match the actual media that you are using. 
  How to identify media type.

5. Run a SmartCal media calibration and print a configuration report. Videos are also available in the VIDEOS tab.

6. Manually calibrate ribbon and media sensors.

• When changing the size or type of media. 
• If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors.
• You can watch the video in the VIDEOS tab.

7. The printer settings must match the actual supplies that you are using for your print job and the options on your printer. Adjust the printer settings as necessary using Zebra Setup Utilities software or Windows Printer Driver v8

*Additional User Manuals relating to hardware and connectivity options are available in English in the DOCUMENTATION tab.