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Zebra continues to make important changes affecting the repair of devices in some countries. These changes reflect ongoing efforts to provide best in-class support and repair to our customers.
Please note the following additional important information:
Should you have any questions about these changes, please contact your Zebra Representative.
Effective September 23, 2024, please send your Zebra mobile computers, scanners and printers, which require repair, to the following location:
Zebra Service Center
c/o Saral Group LLC (Saral Qrup MMC)
32 Khojali Avenue, 2nd Floor
Baku, Azerbaijan, AZ1025
Effective December 2, 2024, please send your Zebra mobile computers, scanners and printers, which require repair, to the following location:
Zebra Service Center
c/o RSS Alatau
96/98 Zheltoksan str
050000 Almaty
Kazakhstan
Beginning April 1st, 2024, please send your mobile devices, scanners, and tablets that require repair to our new address of consolidation HUB in Spain:
DHL Same Day C/O Zebra consolidation
REX - WHS
Paseo de las flores 27 Nave 7
28823 Coslada
Madrid
Spain
Effective from January 1, 2025, the repair center in Nigeria transitions to a swap-out-only facility. Zebra will no longer be able to perform repairs at this location. Zebra mobile computers, scanning devices, and printers covered with the Zebra OneCare contract will be replaced and returned from the locally maintained inventory of new or like-new devices instead. The returned device will have a different serial number.
Effective March 17, 2025, customers and partners located in the Netherlands will have a new shipping address for consolidation hub for the repair of Zebra mobile computers, scanners and tablets. The new address is as follows:
DHL SC Campus Holtum
C/O Zebra Consolidation
Holtum-Noordweg 20
6121 RE
BORN
Netherlands
Effective February 1, 2024, please send your Zebra printers which require repair, as well as faulty printheads (for printhead claims*) to the following location:
Zebra Service Center
c/o Highpoint Service Network Sdn. Bhd.
No. 1 Jalan TP6
Sime UEP Industrial Park
47600 Subang Jaya
Selangor
Malaysia
*Note: Printer Repair Specialization members do not need to return faulty printheads to the Zebra depot when they make printhead claims; all other partners must return faulty printheads to the Zebra depot when they make printhead claims.
Effective February 1, 2024, please send your Zebra printers which require repair, as well as faulty printheads (for printhead claims*) to the following location:
Zebra Service Center
c/o Highpoint Service Network Sdn. Bhd.
No. 1 Jalan TP6
Sime UEP Industrial Park
47600 Subang Jaya
Selangor
Malaysia
*Note: Printer Repair Specialization members do not need to return faulty printheads to the Zebra depot when they make printhead claims; all other partners must return faulty printheads to the Zebra depot when they make printhead claims.
Effective March 17, 2025, customers and partners located in Costa Rica will have a new shipping address for the repair of Zebra mobile computers, scanners, and tablets:
Netser Group Costa Rica, S.A.
Distrito Calle Blancos 300 mts oeste de Macopa
Contiguo a Accesos Automáticos,
San José, Costa Rica, Zip Code 10801
Effective March 17, 2025, customers and partners located in Colombia will have a new shipping address for the repair of Zebra mobile computers, scanners, and tablets:
IMPO REPAIR
Av el dorado # 97-51 OFICINA: 108 Bogota,
Colombia Postal Code 110221
Effective March 17, 2025, customers and partners located in Guatemala will have a new shipping address for the repair of Zebra mobile computers, scanners, and tablets:
Corp. Sistemas Informáticos S A
Calzada Atanasio Tzul 19 -97 Zona 12, Empresarial El Cortijo 1,
Ofibodega# 210, Ciudad de Guatemala, Guatemala, Zip Code 01012
Effective March 17, 2025, customers and partners located in Honduras will have a new shipping address for the repair of Zebra mobile computers, scanners, and tablets:
Bluetek S.A. de C.V.
Centro Comercial los Arcos, Local 30, 2do Nivel Boulevard Morazan,
Tegucigalpa, Honduras, Zip Code 11101
Effective March 17, 2025, customers and partners located in Peru will have a new shipping address for the repair of Zebra mobile computers, scanners and tablets:
Arpynet SAC
Avenida 28 de Julio 363, Oficina 302
Lima, Código Postal 15046, Peru
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