Chat with us
Loader
Establishing connection, please wait while we connect you.

The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.

Turnaround Time

Repair Turnaround based on Entitlement

Job TypeTurnaround time (TAT)
BillableThe standard turnaround time for Per Incident Repairs (Time-and-Material or Billable) repairs is ten business days.
WarrantyThere is no turnaround time commitments for Warranty repairs.
Essential ContractOne Care Essential contract offers a standard 3-day turnaround time, counted when the device is received in repair. Please refer to the Welcome Letter, as regional exceptions may apply.
Select ContractFor devices covered by a Zebra OneCare Select contract, Zebra provides replacements for malfunctioning Zebra Products that require repair and have appropriate repair authorization, shipping either the same day or within 24 hours.
Special Value ContractFor all customers who have purchased a Special Value Contract the Turnaround Time and other repair details can be found in the contract´s Welcome letter.

Important Note:
Turnaround Times are an objective and are not a guarantee. Repair services are performed and Turnaround Time is measured during Support Days.

Turnaround times may vary in some regions. The service shall be provided using all reasonable skill and care. 


Step by step guide for checking the due date for your repair
The customer's due date is calculated from the day the device is received at the repair center.

Click on the  Order Number  to access the order details.

View the Customer Due Date information.