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Due to a major global outage involving CrowdStrike that is impacting Google and Microsoft, some Zebra services have been impacted. The result of this outage may prevent you from using some Zebra cloud services.  Zebra is actively working to recover all services. Customers specifically impacted by hosted services have been notified via our Major Incident Management team and will be notified as soon as systems are restored.

VisibilityIQ™ OneCare™ Support

VisibilityIQ™ OneCare is available to all customers who have a valid Zebra OneCare support agreement (TSS, Essential, Select, or SV for TC2X) for mobile computers or scanners.  

Zebra VisibilityIQ OneCare Logo


 Customizable Dashboard Home Screen: Tailor your dashboard with the reports that matter most to you, so key performance areas display at the forefront when you log in.

 Modular Reporting Tiles with Color-Coded Status Indicators: Each report displays as a small rectangular ‘tile’ on your home screen providing a quick snapshot view of key metrics with visual status cues in red, yellow, and green.

 Intuitive Navigation: Click on any report tile on your dashboard to display comprehensive report information. Access additional, non-tile reports using the menu on the left.

 Custom Report Views and Filters: Filters vary by report and data can be selected using an expanded assortment of preset date ranges and a simplified custom date range picker.

Available Reports

Eight reports provide key data, as well as graphical displays for quick insight into status and trend patterns:

Repair Lifecycle* report displays repair information including open orders, devices Zebra is expecting to receive for repair, and repair status for in-repair, repaired, and shipped devices.

Case Lifecycle report provides a comprehensive view of total open cases with aging views grouped by 0-29 days, 30-89 days, 90+ days. An alert notifies of cases open for more than 30 days.

Contracts report provides status of onboarded contracts and serial number entitlement information. Includes expiration summary information outlining the number of contacts expiring within 90 days, 91-179 days, and 180+ days.

LifeGuard Analytics report identifies devices for which operating system and security updates are recommended.

Repair Return Rate* report shows the number of devices returned for repair, and categorizes those repairs into physical damage, NTF, and failures. It tracks the no trouble found (NTF) rates by product model over 12 months. The report alerts when the NTF rate for any product model exceeds 5% in a calendar quarter.

Repair Repeat Rate* report provides trending information for repaired devices that have been returned to Zebra’s Repair Depots within 30 days of previous repair. Includes percentages for both repeat gross (failure & NTF) and repeat net (failure only).

On Time Delivery (OTD)* report shows trend information for repaired or replaced devices were shipped on-time to the customer.

Top Repair Metrics* report provides graphical ranking of top: sites, problems, faults, faults on damage units, repeat problems, and repeat faults.

*Repair reports are not applicable or available for Zebra OneCare™ TSS Contracts.

VisibilityIQ OneCare Dashboard: User Settings

Dashboard Navigation Nov 2018

VisibilityIQ OneCare Dashboard: Overview

For questions about the sessions or the VisibilityIQ OneCare Dashboard, please contact the Portal Support Team or your Zebra Representative.

We look forward to having you join us in a learning session soon!

Send your questions and a representative will contact you shortly.