Workcloud Sync

Leverage Workcloud Sync for synchronous communication, allowing real-time exchanges and different forms of communication to empower frontline workers. Our communication tools help create a more engaged, collaborative, and productive workforce.

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Communication Tools and Apps to Help Your Frontline

Retail
Healthcare
Manufacturing

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Cross Department Collaboration

Easily communicate across departments and across the store to quickly answer customer questions.

Collaboration in the Omnichannel Experience

Synchronous collaboration tools to simplify the management of curbside pickup and BOPIS services by communicating in real-time with those responsible for collecting orders.

Agile Collaboration

Enable a more flexible and adaptable workforce through successful agile collaboration by giving them the ability to switch between multiple pre-defined profiles.

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Respond to Patients Faster

Use location tracking to monitor real-time positions of nursing staff and swiftly identify who can efficiently respond to patient care needs.

Streamline Emergency Communication

Handle unsafe situations using the emergency duress button to quickly communicate with the relevant safety staff and manage unsafe situations.

Flexibility in Healthcare Teams

Empower a more agile workforce by giving them the ability to switch between multiple pre-defined profiles, enhancing team communication and collaboration by providing them the flexibility needed to fill gaps.

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Enhance Safety Communication

Handle unsafe situations using the emergency duress button to quickly communicate with relevant safety staff and coordinate efficient emergency response.

Improve Logistics Communication

Improve product transportation and overcome logistics communication challenges by optimizing delivery routes using real-time communication to re-route drivers.

Communicate Key Priorities

Improve response times with synchronous communication tools that send instant alerts for priority tasks, such as late truck handling and key shipment loading.

Boost Productivity with Synchronous Communication Tools

Push-to-Talk

Real-Time Collaboration Across Your Frontline

With Push-to-Talk, transform your mobile devices into feature-rich walkie-talkies, enhancing communication by making it easy to reach the right employee at the right time.

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Quickly Shift Between Calls

Effortlessly enhance communication with options to cancel an ongoing PTT call or place a call on hold with a single button press, ensuring seamless agility and swift transitions when you need it most.
Enhance Team Collaboration

Maximize collaboration by leveraging location tracking and presence to identify available team members who can help.
Prioritize Emergency Calling

Improve safety communications in any work environment with emergency calling that bypasses existing calls.
Leverage Powerful Accessories

Select between your device speaker, phone earpiece, or Bluetooth device to facilitate seamless communication and collaboration, ensuring that your employees have the flexibility to work with the devices and accessories that best support their needs.

Voice and Video Calling

Real-Time Voice and Video Collaboration

With Voice and Video Calling, streamline information sharing and enable effective, synchronous communication for your frontline workforce.

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Reduce Adoption Time

Make it easier for your frontline staff to use communication tools that are easy to adapt and come with a simple and user-friendly interface.
Seamless Call Management Features

Streamline communication with the ability to merge calls, transfer calls, swap between calls and other Workcloud Sync modules, and more.
Dynamic Call Assignment

Enhance frontline efficiency by dynamically assigning calls based on role for rapid response to current challenges.
Configurable Interface

Customize the user interface and tailor the user experience to ensure the client’s look and feel align perfectly with requirements.

Chat

Multimedia Messaging to Connect Your Workforce

Boost workforce agility with real-time messaging capabilities, allowing seamless 1:1 and group communication using text, images, audio, and video.

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Modern Communication Methods

Improve employee adoption and communication with the ability to view chat history, forward chats, identify new chats, print chats, filter chats, and more.
Prioritize Urgent Chats

Designate chats as urgent to prompt recurring alerts until messages are addressed.
Improve Task Coordination

Achieve faster task resolution by clicking on to-dos from your list and sending them via chat to selected users and groups.
Create Chat Groups

Collaborate in small teams by creating named chat groups that can be edited and adjusted on the fly.

Forums

Empower Frontline Staff Through Priority Communication

With Forums, ensure your workforce has access to the latest information with the ability to view and post broad communication.

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Create an Interactive, Collaborative Space

Employees can react and comment on forum posts based on permissions, improving team collaboration and employee morale.
Flexibly Tailor Forum Type

Subscribe specific users to private forums for focused, secure spaces for specific discussions, or create public forums visible to everyone on the All Forums page for broader engagement and information sharing.
Easily Locate Relevant Forums

Find forums at the push of a button by filtering based on name and keyword.
Assess Forum Performance

View statistics such as total users opened, read, viewed, and reacted to analyze how well forums are performing and understand how actively users are participating in the forums.

To-Dos

Streamline Activities With To-Do Lists

Ensure that your frontline employees know what needs to be accomplished at any time with To-Dos, improving productivity and driving a better customer experience.

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Monitor Important Tasks

Designate to-dos as followed or watched to enhance visibility into the most important activities, ensuring you stay focused and organized.
Leverage To-Do Templates

Simplify creating routine to-dos with out-of-the-box templates for to-dos and checklists, saving your team time to focus on what truly matters.
Manage Tasks with Checklists

Streamline everyday activities such as store openings and closings with groups of to-dos that can be checked off when complete to improve efficiency and ensure nothing is overlooked.
Simplify Team Task Collaboration

Easily communicate with the team about to-dos by leaving comments and attaching images, videos, files, and more to ensure everyone is informed and aligned.

PBX Calling

Easily Connect with External Vendors and Customers

Bridge communication gaps with PBX Calling, allowing frontline workers to take external calls anytime, anywhere.

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Wide-Ranging PBX Support

Optimize your communication systems with PBX support for Asterisk, Cisco WebEx Phone, Cisco CUCM, Cisco CME, Zoom Phone, and Avaya Aura.
Seamless Vendor and Customer Connectivity

Improve workforce communication with vendors and customers through a broad feature set like call park/retrieve, transfer, hold, forwarding, and multiple call appearances.
Painless Enablement

Leverage simple management tools to easily set up and manage extensions and stay up to date with license usage to ensure smooth operations.
Powerful Audio Accessories

Empower your employees with audio flexibility by selecting between a device speaker, phone earpiece, or Bluetooth device that works for your employees.

Strengthen Team Workflows and Communication Channels

Integrate these proven complementary solutions to empower your frontline teams, enhancing their communication, collaboration, and overall performance.

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Workcloud Task Management

Streamline task execution with a mobile-first, intuitive interface that allows you to assign tasks directly to your associates.

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Workcloud Scheduling

Optimize workforce management with intelligent analytics to quickly, accurately, and fairly forecast and schedule. Balance demand, availability, costs, and compliance effectively.

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Zebra Mobile Computers

Empower your frontline team with reliable hardware solutions like rugged handhelds, tablets, and vehicle-mounted computers, optimized for Windows 10 and Android.

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Resources

Analyst Report

Zebra Technologies Recognized in Gartner® Magic Quadrant™ as Niche Player for Clinical Communication and Collaboration Solutions

Zebra Technologies, a global leader in digitizing and automating frontline workflows, has been recognized as a Niche Player for the first time in the latest Magic Quadrant for Clinical Communication and Collaboration. According to Gartner, “Niche Players can often offer the best solutions to meet the needs of particular and well-defined Clinical Communication and Collaboration use cases.” A full copy of the report is available.

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Our team of partners and sales associates know the ins and outs of every industry to deliver tailored solutions to customers. Let us connect you with a Zebra expert in your area to select and implement the right hardware offerings that best fit your business needs.

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Ready to integrate Zebra solutions into your systems? Contact us to get started.

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Workcloud Sync